Help and referenceHelp
Help and troubleshooting
Resolve common access, submission, reporting, and configuration problems.
- Troubleshooting: check a link, submission, report, or missing control.
- What Datatrap does not do: features that are not available, and what to do instead.
- Frequently asked questions: find a short answer.
- Glossary: look up a Datatrap term.
Participants should contact the person or organisation that invited them. Organisation users should contact their training partner. Console users should contact their Datatrap administrator through their established support channel.
Include the assessment or campaign name, the action you attempted, the exact error message, and the approximate time. Remove personal data from screenshots and do not send passwords, API keys, or personal sign-in links.